Help

Participant FAQ

How do I create a CloudCME account?
Go to vcu.cloud-cme.com and click on the yellow Sign Up Now button on the right side of the screen. Fill in your account profile information (fields shown in red are required) and click Submit at the bottom of the screen to create your account. Please include your mobile phone number in your account profile so that you can use our text attendance feature.

Note: VCU Health faculty and staff automatically have accounts through our single sign-on feature (SSO). Sign in with your VCU Health ID (VCU Health email address and Windows password) to access your account. 

How do I reset my password?
Click on Sign In on the top left of the screen. On the log-in prompt, click Forgot Your Password and type in the email address associated with your account. An email will be sent with a link asking you to reset your password. A fifteen minute window is given to reset your password.

Note: VCU Health faculty and staff accounts using SSO cannot reset their passwords. Please try signing in with your VCU Health ID (VCU Health email address and Windows password) to access your account. If you need to reset your Windows password, please contact VCU Health IT.

How do I unlock my account?
Accounts will lock if a user tries to log in with the wrong password too many times. Contact us at (804) 828-3640 to have your account unlocked.

How do I download my certificate?
Click on Sign In on the top left of the screen. After signing in, click on the My CE button on the right side of the screen, then click onEvaluations & Certificates. Select the Download Certificatebutton next to the appropriate course name. Note that certificates may only display for three months after an activity ends. Documentation of credits earned will always show on your transcript. 

How do I access my transcript?
Click on Sign In on the top left of the screen. After signing in, click on the My CE button on the right side of the screen, then click on Transcript and select the start and end date to view your report.

How do I access receipts for programs I have registered for?
Click on Sign In on the top left of the screen. After signing in, click on the My CE button on the right side of the screen, then click on Registrations and Receipts. Select the Receipt button next to the appropriate course name to display your receipt. You can email or print the receipt from the pop-up window displaying your receipt. Note: Receipts are not provided for complimentary registrations.

What is the organization ID for the CloudCME mobile app?
The organization ID is VCU.

How long do I have to claim credit after a live activity?
Evaluations must be completed with 45 days of the activity end date in order to receive credit.

How do I check in for Grand Rounds?
Check in via text message – A distinct code will be provided for each Grand Rounds.

If this is the first time you are texting your attendance, you must first pair your mobile number to your account. Text your email address to (804) 625-4041. You will receive a text notification indicating your phone number has been updated.

Once your account is paired to your mobile number and you have obtained the event code, send the code via text to: (804) 625-4041.

Please note, attendance can only be recorded 10 mins. prior to the activity start time, during the activity and up to 6 days after the activity closes.

Activity Directors/Speakers/Activity Faculty FAQ

How do I sign-in to CloudCME?
Click Sign-in (upper left hand corner) and sign in with your email address and password or VCU Health ID (VCU Health email and Windows password) if you are VCU Health faculty or staff. If you have not setup an account or do not know or remember your login credentials, please use the Forgot Password option. Your email address is your login name.

How do I start an application?
New Activities - Please complete the initial planning form and we will contact you with further information and application instructions.

Repeat Activities – Complete the online application at https://vcu.cloud-cme.com/application.aspx.

• Users must sign in to create an application. You may need to create an account.
• Click on New Application to begin.
• You may close out of the application and return to make edits at any time as long as you fill out all the required (red boxed) questions in that section.
• Click Save and Continue at the end of each section to proceed to the next section.
• Once finished with the application, click the Submit to Review button on your application screen.
• Full application instructions are available to download.

How do I assign forms to faculty?

• After signing-in, select Administration from the lower left hand corner.
• Click on Faculty from the left hand menu, then select Faculty Management from the pop-up menu.
• Type in the activity name in the search box and select it from the drop-down list.
• Click the View/Assign Faculty to (the name of the activity) tab./li>
• Check the box to the left of the faculty member names that you would like to assign additional forms to.
  The row that contains the selected faculty member(s) will change to blue once the check box has been selected.
• Click on the Assign all faculty to a form tab.
• Select the form(s) you want the faculty member(s) to complete and click update.

How do I complete my conflict of interest disclosure?
Click here to complete your disclosure. After clicking on the link, sign-in with your email address and password or VCU Health ID (VCU Health email and Windows password) if you are VCU Health faculty or staff, then complete the entire form.

If you have submitted an online disclosure form in our CloudCME system within 365 days of your upcoming activity date and do not have any updates regarding COI, you will not need to submit a new disclosure.

How do I upload my presentation?
Before uploading presentation files, please review this important information:

• Presentation file names should not include spaces or special characters.
  Correct: MyFile.ppt, MyFile123.ppt | Incorrect: My File.ppt, My&File's.ppt
• Presentation file names should not include extra periods.
  Correct: MyFile.ppt | Incorrect: My.File.ppt
• Limit the length of your PPT file names to 25-30 characters.
  Correct: MyFile.ppt | Incorrect: MyReallyLongFileNameThatKeepsGoingandGoing.ppt
• Presentation file names can include numbers but cannot include special characters. Special characters include ~ ` ! @ # $ % ^ & *.
  Correct: MyFile.ppt | Incorrect: MyFile&Name'[email protected]
• Presentation files should have a file size < 1 GIG. The larger the file, the longer it will take to process.
• Presentations should not include embedded video, sound clips, etc.
  When a presentation is uploaded, it is converted into two files - a PDF and a mobile-ready PPT. Embedded content will cause the conversion process for the mobile-ready PPT to fail. Save a copy of the PPT without video embedded to upload.
• Presentation files must be either PPT or PPTX.
  Uploading PowerPoint templates, shows, etc. will not work.

After ensuring your file is compatible, follow the below directions.

• Click Sign-in (upper left hand corner) and sign in with your email address and password or VCU Health ID (VCU Health email and Windows password) if you are VCU Health faculty or staff.
• Once signed in, click on the yellow Faculty button (upper right hand corner).
• Click Upload Presentation Files.
• Under “1. Select the presentation for the file you are going to upload”, select the activity name.
• Click the Select button. Find and select the presentation file on your computer.
  Note: Presentation files should end in either PPT or PPTX. You may also upload PDF files.
• DO NOT close or navigate away from this screen until the upload process completes. A pop-up window will appear to let you know your presentation was successfully uploaded.
• At the bottom of the screen, your previous file uploads are listed below section will display. All uploaded presentations files will be listed here.